Case Logs - Version 2.1

DEPARTMENT SUMMARY

Overview of Cases for Airlines

36.94%

Process Completion Rate (PCR)

5789

Cases

2867

Resolved Transactions

98.72%

Agent Productivity Rate

8538

C-Log Transaction

Airlines Statistical Overview | Case Entry

Airlines Dashboard

Missing Miles - OneWorld Airline

Date	Missing Miles - OneWorld Airline
2021-01-01	54
2021-01-02	47
2021-01-03	44
2021-01-04	0
2021-01-05	0
2021-01-06	49
2021-01-07	41
2021-01-08	44
2021-01-09	44
2021-01-10	41
2021-01-11	0
2021-01-12	0
2021-01-13	43
2021-01-14	48
2021-01-15	43
2021-01-16	43
2021-01-17	42
2021-01-18	0
2021-01-19	0
2021-01-20	48
2021-01-21	48
2021-01-22	55
2021-01-23	40
2021-01-24	46
2021-01-25	0
2021-01-26	0
2021-01-27	41
2021-01-28	40
2021-01-29	50
2021-01-30	45
2021-01-31	40

Card Replacement

Date	Card Replacement
2021-01-01	42
2021-01-02	51
2021-01-03	43
2021-01-04	0
2021-01-05	0
2021-01-06	47
2021-01-07	31
2021-01-08	39
2021-01-09	44
2021-01-10	35
2021-01-11	0
2021-01-12	0
2021-01-13	49
2021-01-14	38
2021-01-15	48
2021-01-16	39
2021-01-17	46
2021-01-18	0
2021-01-19	0
2021-01-20	36
2021-01-21	41
2021-01-22	37
2021-01-23	39
2021-01-24	40
2021-01-25	0
2021-01-26	0
2021-01-27	50
2021-01-28	36
2021-01-29	32
2021-01-30	31
2021-01-31	35

Spam Emails

Date	Spam Emails
2021-01-01	22
2021-01-02	24
2021-01-03	23
2021-01-04	0
2021-01-05	0
2021-01-06	31
2021-01-07	37
2021-01-08	37
2021-01-09	30
2021-01-10	34
2021-01-11	0
2021-01-12	0
2021-01-13	24
2021-01-14	34
2021-01-15	37
2021-01-16	36
2021-01-17	23
2021-01-18	0
2021-01-19	0
2021-01-20	32
2021-01-21	25
2021-01-22	32
2021-01-23	36
2021-01-24	24
2021-01-25	0
2021-01-26	0
2021-01-27	41
2021-01-28	24
2021-01-29	35
2021-01-30	45
2021-01-31	32

Missing Miles - MH Flight

Date	Missing Miles - MH Flight
2021-01-01	40
2021-01-02	33
2021-01-03	41
2021-01-04	0
2021-01-05	0
2021-01-06	35
2021-01-07	36
2021-01-08	36
2021-01-09	44
2021-01-10	43
2021-01-11	0
2021-01-12	0
2021-01-13	45
2021-01-14	40
2021-01-15	28
2021-01-16	41
2021-01-17	46
2021-01-18	0
2021-01-19	0
2021-01-20	35
2021-01-21	38
2021-01-22	40
2021-01-23	32
2021-01-24	42
2021-01-25	0
2021-01-26	0
2021-01-27	27
2021-01-28	30
2021-01-29	28
2021-01-30	34
2021-01-31	33

Reset Password

Date	Reset Password
2021-01-01	36
2021-01-02	23
2021-01-03	19
2021-01-04	0
2021-01-05	0
2021-01-06	28
2021-01-07	33
2021-01-08	21
2021-01-09	25
2021-01-10	22
2021-01-11	0
2021-01-12	0
2021-01-13	36
2021-01-14	32
2021-01-15	26
2021-01-16	27
2021-01-17	21
2021-01-18	0
2021-01-19	0
2021-01-20	26
2021-01-21	22
2021-01-22	22
2021-01-23	28
2021-01-24	27
2021-01-25	0
2021-01-26	0
2021-01-27	25
2021-01-28	28
2021-01-29	23
2021-01-30	14
2021-01-31	31

Missing Miles - Partner Airline

Date	Missing Miles - Partner Airline
2021-01-01	29
2021-01-02	36
2021-01-03	32
2021-01-04	0
2021-01-05	0
2021-01-06	32
2021-01-07	35
2021-01-08	20
2021-01-09	32
2021-01-10	34
2021-01-11	0
2021-01-12	0
2021-01-13	24
2021-01-14	35
2021-01-15	31
2021-01-16	34
2021-01-17	35
2021-01-18	0
2021-01-19	0
2021-01-20	34
2021-01-21	38
2021-01-22	34
2021-01-23	31
2021-01-24	30
2021-01-25	0
2021-01-26	0
2021-01-27	40
2021-01-28	24
2021-01-29	29
2021-01-30	29
2021-01-31	29

Change of Account Details

Date	Change of Account Details
2021-01-01	22
2021-01-02	24
2021-01-03	28
2021-01-04	0
2021-01-05	0
2021-01-06	24
2021-01-07	25
2021-01-08	18
2021-01-09	21
2021-01-10	19
2021-01-11	0
2021-01-12	0
2021-01-13	19
2021-01-14	14
2021-01-15	28
2021-01-16	25
2021-01-17	18
2021-01-18	0
2021-01-19	0
2021-01-20	19
2021-01-21	24
2021-01-22	23
2021-01-23	20
2021-01-24	23
2021-01-25	0
2021-01-26	0
2021-01-27	20
2021-01-28	24
2021-01-29	20
2021-01-30	28
2021-01-31	19

Account Enquiries

Date	Account Enquiries
2021-01-01	23
2021-01-02	18
2021-01-03	15
2021-01-04	0
2021-01-05	0
2021-01-06	20
2021-01-07	11
2021-01-08	9
2021-01-09	13
2021-01-10	22
2021-01-11	0
2021-01-12	0
2021-01-13	24
2021-01-14	14
2021-01-15	12
2021-01-16	9
2021-01-17	20
2021-01-18	0
2021-01-19	0
2021-01-20	15
2021-01-21	11
2021-01-22	14
2021-01-23	15
2021-01-24	12
2021-01-25	0
2021-01-26	0
2021-01-27	13
2021-01-28	19
2021-01-29	14
2021-01-30	12
2021-01-31	9

[AGENT] Case Resolved (Used With Acknowledgement Only)

Date	[AGENT] Case Resolved (Used With Acknowledgement Only)
2021-01-01	9
2021-01-02	7
2021-01-03	11
2021-01-04	0
2021-01-05	0
2021-01-06	15
2021-01-07	14
2021-01-08	7
2021-01-09	9
2021-01-10	19
2021-01-11	0
2021-01-12	0
2021-01-13	13
2021-01-14	20
2021-01-15	15
2021-01-16	11
2021-01-17	14
2021-01-18	0
2021-01-19	0
2021-01-20	13
2021-01-21	8
2021-01-22	10
2021-01-23	17
2021-01-24	16
2021-01-25	0
2021-01-26	0
2021-01-27	11
2021-01-28	18
2021-01-29	15
2021-01-30	13
2021-01-31	13

Booking / Reservation Issue

Date	Booking / Reservation Issue
2021-01-01	16
2021-01-02	7
2021-01-03	14
2021-01-04	0
2021-01-05	0
2021-01-06	5
2021-01-07	12
2021-01-08	7
2021-01-09	18
2021-01-10	5
2021-01-11	0
2021-01-12	0
2021-01-13	14
2021-01-14	11
2021-01-15	10
2021-01-16	10
2021-01-17	6
2021-01-18	0
2021-01-19	0
2021-01-20	13
2021-01-21	17
2021-01-22	10
2021-01-23	12
2021-01-24	11
2021-01-25	0
2021-01-26	0
2021-01-27	14
2021-01-28	10
2021-01-29	8
2021-01-30	9
2021-01-31	10

Missing Miles - Incomplete Information

Date	Missing Miles - Incomplete Information
2021-01-01	11
2021-01-02	15
2021-01-03	9
2021-01-04	0
2021-01-05	0
2021-01-06	12
2021-01-07	15
2021-01-08	10
2021-01-09	10
2021-01-10	12
2021-01-11	0
2021-01-12	0
2021-01-13	15
2021-01-14	11
2021-01-15	5
2021-01-16	10
2021-01-17	11
2021-01-18	0
2021-01-19	0
2021-01-20	11
2021-01-21	13
2021-01-22	8
2021-01-23	7
2021-01-24	6
2021-01-25	0
2021-01-26	0
2021-01-27	5
2021-01-28	5
2021-01-29	11
2021-01-30	9
2021-01-31	7

Missing Miles - Non Airline Partner

Date	Missing Miles - Non Airline Partner
2021-01-01	4
2021-01-02	3
2021-01-03	3
2021-01-04	0
2021-01-05	0
2021-01-06	8
2021-01-07	9
2021-01-08	8
2021-01-09	4
2021-01-10	7
2021-01-11	0
2021-01-12	0
2021-01-13	3
2021-01-14	8
2021-01-15	7
2021-01-16	5
2021-01-17	3
2021-01-18	0
2021-01-19	0
2021-01-20	3
2021-01-21	4
2021-01-22	4
2021-01-23	2
2021-01-24	5
2021-01-25	0
2021-01-26	0
2021-01-27	3
2021-01-28	7
2021-01-29	7
2021-01-30	8
2021-01-31	3

Promotion Inquiries

Date	Promotion Inquiries
2021-01-01	8
2021-01-02	4
2021-01-03	7
2021-01-04	0
2021-01-05	0
2021-01-06	1
2021-01-07	3
2021-01-08	6
2021-01-09	3
2021-01-10	6
2021-01-11	0
2021-01-12	0
2021-01-13	2
2021-01-14	0
2021-01-15	2
2021-01-16	7
2021-01-17	1
2021-01-18	0
2021-01-19	0
2021-01-20	2
2021-01-21	2
2021-01-22	4
2021-01-23	7
2021-01-24	5
2021-01-25	0
2021-01-26	0
2021-01-27	4
2021-01-28	3
2021-01-29	8
2021-01-30	7
2021-01-31	4

Card Not Received / Lost

Date	Card Not Received / Lost
2021-01-01	4
2021-01-02	5
2021-01-03	5
2021-01-04	0
2021-01-05	0
2021-01-06	4
2021-01-07	5
2021-01-08	3
2021-01-09	3
2021-01-10	5
2021-01-11	0
2021-01-12	0
2021-01-13	3
2021-01-14	3
2021-01-15	6
2021-01-16	6
2021-01-17	5
2021-01-18	0
2021-01-19	0
2021-01-20	2
2021-01-21	5
2021-01-22	5
2021-01-23	1
2021-01-24	4
2021-01-25	0
2021-01-26	0
2021-01-27	2
2021-01-28	3
2021-01-29	4
2021-01-30	2
2021-01-31	3

GTS Email

Date	GTS Email
2021-01-01	2
2021-01-02	2
2021-01-03	2
2021-01-04	0
2021-01-05	0
2021-01-06	0
2021-01-07	2
2021-01-08	2
2021-01-09	5
2021-01-10	2
2021-01-11	0
2021-01-12	0
2021-01-13	1
2021-01-14	1
2021-01-15	5
2021-01-16	4
2021-01-17	3
2021-01-18	0
2021-01-19	0
2021-01-20	3
2021-01-21	5
2021-01-22	0
2021-01-23	5
2021-01-24	4
2021-01-25	0
2021-01-26	0
2021-01-27	1
2021-01-28	3
2021-01-29	2
2021-01-30	5
2021-01-31	0

Enrich General Inquiries

Date	Enrich General Inquiries
2021-01-01	3
2021-01-02	3
2021-01-03	6
2021-01-04	0
2021-01-05	0
2021-01-06	3
2021-01-07	1
2021-01-08	6
2021-01-09	2
2021-01-10	0
2021-01-11	0
2021-01-12	0
2021-01-13	5
2021-01-14	2
2021-01-15	1
2021-01-16	1
2021-01-17	3
2021-01-18	0
2021-01-19	0
2021-01-20	1
2021-01-21	0
2021-01-22	3
2021-01-23	2
2021-01-24	4
2021-01-25	0
2021-01-26	0
2021-01-27	1
2021-01-28	2
2021-01-29	1
2021-01-30	3
2021-01-31	0

Account Merging

Date	Account Merging
2021-01-01	2
2021-01-02	1
2021-01-03	2
2021-01-04	0
2021-01-05	0
2021-01-06	5
2021-01-07	4
2021-01-08	2
2021-01-09	6
2021-01-10	2
2021-01-11	0
2021-01-12	0
2021-01-13	3
2021-01-14	1
2021-01-15	2
2021-01-16	0
2021-01-17	0
2021-01-18	0
2021-01-19	0
2021-01-20	2
2021-01-21	3
2021-01-22	3
2021-01-23	4
2021-01-24	3
2021-01-25	0
2021-01-26	0
2021-01-27	2
2021-01-28	0
2021-01-29	2
2021-01-30	4
2021-01-31	4

RM50 Voucher

Date	RM50 Voucher
2021-01-01	1
2021-01-02	3
2021-01-03	2
2021-01-04	0
2021-01-05	0
2021-01-06	2
2021-01-07	2
2021-01-08	3
2021-01-09	2
2021-01-10	3
2021-01-11	0
2021-01-12	0
2021-01-13	2
2021-01-14	2
2021-01-15	3
2021-01-16	3
2021-01-17	3
2021-01-18	0
2021-01-19	0
2021-01-20	4
2021-01-21	2
2021-01-22	2
2021-01-23	2
2021-01-24	3
2021-01-25	0
2021-01-26	0
2021-01-27	2
2021-01-28	3
2021-01-29	2
2021-01-30	2
2021-01-31	1

Tier Appeal / Info

Date	Tier Appeal / Info
2021-01-01	1
2021-01-02	1
2021-01-03	2
2021-01-04	0
2021-01-05	0
2021-01-06	1
2021-01-07	0
2021-01-08	3
2021-01-09	0
2021-01-10	0
2021-01-11	0
2021-01-12	0
2021-01-13	2
2021-01-14	2
2021-01-15	3
2021-01-16	1
2021-01-17	2
2021-01-18	0
2021-01-19	0
2021-01-20	2
2021-01-21	0
2021-01-22	1
2021-01-23	2
2021-01-24	2
2021-01-25	0
2021-01-26	0
2021-01-27	1
2021-01-28	1
2021-01-29	0
2021-01-30	1
2021-01-31	0

Enrich Services

Date	Enrich Services
2021-01-01	0
2021-01-02	1
2021-01-03	1
2021-01-04	0
2021-01-05	0
2021-01-06	0
2021-01-07	2
2021-01-08	1
2021-01-09	1
2021-01-10	1
2021-01-11	0
2021-01-12	0
2021-01-13	2
2021-01-14	0
2021-01-15	0
2021-01-16	2
2021-01-17	0
2021-01-18	0
2021-01-19	0
2021-01-20	0
2021-01-21	0
2021-01-22	3
2021-01-23	1
2021-01-24	2
2021-01-25	0
2021-01-26	0
2021-01-27	3
2021-01-28	1
2021-01-29	2
2021-01-30	0
2021-01-31	0

Change of Account Status

Date	Change of Account Status
2021-01-01	2
2021-01-02	0
2021-01-03	0
2021-01-04	0
2021-01-05	0
2021-01-06	1
2021-01-07	1
2021-01-08	3
2021-01-09	0
2021-01-10	1
2021-01-11	0
2021-01-12	0
2021-01-13	0
2021-01-14	0
2021-01-15	1
2021-01-16	1
2021-01-17	2
2021-01-18	0
2021-01-19	0
2021-01-20	0
2021-01-21	2
2021-01-22	1
2021-01-23	0
2021-01-24	0
2021-01-25	0
2021-01-26	0
2021-01-27	2
2021-01-28	0
2021-01-29	0
2021-01-30	0
2021-01-31	0

[COMPLAINT] Airport Experience

Date	[COMPLAINT] Airport Experience
2021-01-01	0
2021-01-02	0
2021-01-03	0
2021-01-04	0
2021-01-05	0
2021-01-06	0
2021-01-07	0
2021-01-08	1
2021-01-09	1
2021-01-10	1
2021-01-11	0
2021-01-12	0
2021-01-13	1
2021-01-14	0
2021-01-15	0
2021-01-16	1
2021-01-17	1
2021-01-18	0
2021-01-19	0
2021-01-20	1
2021-01-21	1
2021-01-22	0
2021-01-23	0
2021-01-24	1
2021-01-25	0
2021-01-26	0
2021-01-27	1
2021-01-28	1
2021-01-29	2
2021-01-30	0
2021-01-31	0

[COMPLAINT] Mishandling of luggage

Date	[COMPLAINT] Mishandling of luggage
2021-01-01	0
2021-01-02	1
2021-01-03	0
2021-01-04	0
2021-01-05	0
2021-01-06	1
2021-01-07	0
2021-01-08	2
2021-01-09	3
2021-01-10	0
2021-01-11	0
2021-01-12	0
2021-01-13	0
2021-01-14	0
2021-01-15	0
2021-01-16	0
2021-01-17	0
2021-01-18	0
2021-01-19	0
2021-01-20	0
2021-01-21	0
2021-01-22	0
2021-01-23	0
2021-01-24	0
2021-01-25	0
2021-01-26	0
2021-01-27	1
2021-01-28	1
2021-01-29	3
2021-01-30	0
2021-01-31	0

[COMPLAINT] Flight Delay

Date	[COMPLAINT] Flight Delay
2021-01-01	0
2021-01-02	1
2021-01-03	1
2021-01-04	0
2021-01-05	0
2021-01-06	0
2021-01-07	0
2021-01-08	2
2021-01-09	0
2021-01-10	1
2021-01-11	0
2021-01-12	0
2021-01-13	0
2021-01-14	1
2021-01-15	1
2021-01-16	0
2021-01-17	1
2021-01-18	0
2021-01-19	0
2021-01-20	1
2021-01-21	0
2021-01-22	0
2021-01-23	0
2021-01-24	0
2021-01-25	0
2021-01-26	0
2021-01-27	0
2021-01-28	0
2021-01-29	1
2021-01-30	0
2021-01-31	1

Golden Lounge Voucher

Date	Golden Lounge Voucher
2021-01-01	0
2021-01-02	0
2021-01-03	0
2021-01-04	0
2021-01-05	0
2021-01-06	0
2021-01-07	0
2021-01-08	0
2021-01-09	0
2021-01-10	0
2021-01-11	0
2021-01-12	0
2021-01-13	2
2021-01-14	0
2021-01-15	3
2021-01-16	0
2021-01-17	0
2021-01-18	0
2021-01-19	0
2021-01-20	0
2021-01-21	1
2021-01-22	0
2021-01-23	0
2021-01-24	2
2021-01-25	0
2021-01-26	0
2021-01-27	1
2021-01-28	0
2021-01-29	2
2021-01-30	1
2021-01-31	0

[COMPLAINT] Inflight Experience

Date	[COMPLAINT] Inflight Experience
2021-01-01	0
2021-01-02	1
2021-01-03	0
2021-01-04	0
2021-01-05	0
2021-01-06	0
2021-01-07	1
2021-01-08	1
2021-01-09	0
2021-01-10	0
2021-01-11	0
2021-01-12	0
2021-01-13	0
2021-01-14	1
2021-01-15	0
2021-01-16	1
2021-01-17	1
2021-01-18	0
2021-01-19	0
2021-01-20	1
2021-01-21	0
2021-01-22	0
2021-01-23	0
2021-01-24	2
2021-01-25	0
2021-01-26	0
2021-01-27	0
2021-01-28	0
2021-01-29	0
2021-01-30	0
2021-01-31	1

GOM Application

Date	GOM Application
2021-01-01	1
2021-01-02	1
2021-01-03	0
2021-01-04	0
2021-01-05	0
2021-01-06	0
2021-01-07	0
2021-01-08	0
2021-01-09	1
2021-01-10	1
2021-01-11	0
2021-01-12	0
2021-01-13	1
2021-01-14	0
2021-01-15	0
2021-01-16	2
2021-01-17	0
2021-01-18	0
2021-01-19	0
2021-01-20	2
2021-01-21	0
2021-01-22	0
2021-01-23	1
2021-01-24	0
2021-01-25	0
2021-01-26	0
2021-01-27	0
2021-01-28	1
2021-01-29	0
2021-01-30	0
2021-01-31	1

Redemption Booking

Date	Redemption Booking
2021-01-01	0
2021-01-02	1
2021-01-03	1
2021-01-04	0
2021-01-05	0
2021-01-06	1
2021-01-07	1
2021-01-08	0
2021-01-09	1
2021-01-10	0
2021-01-11	0
2021-01-12	0
2021-01-13	1
2021-01-14	0
2021-01-15	0
2021-01-16	1
2021-01-17	0
2021-01-18	0
2021-01-19	0
2021-01-20	0
2021-01-21	1
2021-01-22	1
2021-01-23	0
2021-01-24	0
2021-01-25	0
2021-01-26	0
2021-01-27	1
2021-01-28	0
2021-01-29	0
2021-01-30	1
2021-01-31	0

New Enrolment

Date	New Enrolment
2021-01-01	0
2021-01-02	2
2021-01-03	0
2021-01-04	0
2021-01-05	0
2021-01-06	0
2021-01-07	0
2021-01-08	2
2021-01-09	1
2021-01-10	0
2021-01-11	0
2021-01-12	0
2021-01-13	0
2021-01-14	0
2021-01-15	0
2021-01-16	1
2021-01-17	0
2021-01-18	0
2021-01-19	0
2021-01-20	0
2021-01-21	0
2021-01-22	2
2021-01-23	1
2021-01-24	0
2021-01-25	0
2021-01-26	0
2021-01-27	1
2021-01-28	0
2021-01-29	0
2021-01-30	1
2021-01-31	1

Spouse Application

Date	Spouse Application
2021-01-01	0
2021-01-02	1
2021-01-03	0
2021-01-04	0
2021-01-05	0
2021-01-06	2
2021-01-07	0
2021-01-08	0
2021-01-09	0
2021-01-10	0
2021-01-11	0
2021-01-12	0
2021-01-13	0
2021-01-14	0
2021-01-15	0
2021-01-16	1
2021-01-17	0
2021-01-18	0
2021-01-19	0
2021-01-20	0
2021-01-21	0
2021-01-22	0
2021-01-23	0
2021-01-24	0
2021-01-25	0
2021-01-26	0
2021-01-27	0
2021-01-28	0
2021-01-29	0
2021-01-30	0
2021-01-31	1

[COMPLAINT] Authority / Policy

Date	[COMPLAINT] Authority / Policy
2021-01-01	0
2021-01-02	0
2021-01-03	0
2021-01-04	0
2021-01-05	0
2021-01-06	1
2021-01-07	0
2021-01-08	0
2021-01-09	1
2021-01-10	0
2021-01-11	0
2021-01-12	0
2021-01-13	0
2021-01-14	0
2021-01-15	0
2021-01-16	0
2021-01-17	0
2021-01-18	0
2021-01-19	0
2021-01-20	1
2021-01-21	0
2021-01-22	0
2021-01-23	0
2021-01-24	0
2021-01-25	0
2021-01-26	0
2021-01-27	0
2021-01-28	0
2021-01-29	1
2021-01-30	0
2021-01-31	0

OneWorld Related

Date	OneWorld Related
2021-01-01	0
2021-01-02	0
2021-01-03	0
2021-01-04	0
2021-01-05	0
2021-01-06	0
2021-01-07	1
2021-01-08	0
2021-01-09	0
2021-01-10	0
2021-01-11	0
2021-01-12	0
2021-01-13	0
2021-01-14	1
2021-01-15	1
2021-01-16	0
2021-01-17	0
2021-01-18	0
2021-01-19	0
2021-01-20	0
2021-01-21	0
2021-01-22	0
2021-01-23	0
2021-01-24	0
2021-01-25	0
2021-01-26	0
2021-01-27	0
2021-01-28	0
2021-01-29	0
2021-01-30	0
2021-01-31	0

Inherit Miles

Date	Inherit Miles
2021-01-01	0
2021-01-02	0
2021-01-03	0
2021-01-04	0
2021-01-05	0
2021-01-06	0
2021-01-07	0
2021-01-08	0
2021-01-09	0
2021-01-10	0
2021-01-11	0
2021-01-12	0
2021-01-13	0
2021-01-14	1
2021-01-15	1
2021-01-16	1
2021-01-17	0
2021-01-18	0
2021-01-19	0
2021-01-20	0
2021-01-21	0
2021-01-22	0
2021-01-23	0
2021-01-24	0
2021-01-25	0
2021-01-26	0
2021-01-27	0
2021-01-28	0
2021-01-29	0
2021-01-30	0
2021-01-31	0

Enrich Online Transaction

Date	Enrich Online Transaction
2021-01-01	0
2021-01-02	1
2021-01-03	0
2021-01-04	0
2021-01-05	0
2021-01-06	0
2021-01-07	0
2021-01-08	0
2021-01-09	0
2021-01-10	0
2021-01-11	0
2021-01-12	0
2021-01-13	0
2021-01-14	0
2021-01-15	0
2021-01-16	0
2021-01-17	0
2021-01-18	0
2021-01-19	0
2021-01-20	0
2021-01-21	1
2021-01-22	0
2021-01-23	0
2021-01-24	0
2021-01-25	0
2021-01-26	0
2021-01-27	0
2021-01-28	0
2021-01-29	1
2021-01-30	0
2021-01-31	0

[AGENT] Email Content Is In Foreign Language

Date	[AGENT] Email Content Is In Foreign Language
2021-01-01	0
2021-01-02	0
2021-01-03	0
2021-01-04	0
2021-01-05	0
2021-01-06	0
2021-01-07	0
2021-01-08	0
2021-01-09	0
2021-01-10	0
2021-01-11	0
2021-01-12	0
2021-01-13	0
2021-01-14	0
2021-01-15	0
2021-01-16	0
2021-01-17	0
2021-01-18	0
2021-01-19	0
2021-01-20	1
2021-01-21	0
2021-01-22	0
2021-01-23	1
2021-01-24	0
2021-01-25	0
2021-01-26	0
2021-01-27	0
2021-01-28	0
2021-01-29	0
2021-01-30	0
2021-01-31	0

Non Flight Redemption

Date	Non Flight Redemption
2021-01-01	0
2021-01-02	0
2021-01-03	0
2021-01-04	0
2021-01-05	0
2021-01-06	0
2021-01-07	0
2021-01-08	0
2021-01-09	0
2021-01-10	0
2021-01-11	0
2021-01-12	0
2021-01-13	0
2021-01-14	0
2021-01-15	0
2021-01-16	0
2021-01-17	0
2021-01-18	0
2021-01-19	0
2021-01-20	0
2021-01-21	0
2021-01-22	0
2021-01-23	0
2021-01-24	0
2021-01-25	0
2021-01-26	0
2021-01-27	0
2021-01-28	0
2021-01-29	2
2021-01-30	0
2021-01-31	0

[COMPLAINT] Cabin Crew

Date	[COMPLAINT] Cabin Crew
2021-01-01	0
2021-01-02	0
2021-01-03	0
2021-01-04	0
2021-01-05	0
2021-01-06	0
2021-01-07	0
2021-01-08	0
2021-01-09	0
2021-01-10	0
2021-01-11	0
2021-01-12	0
2021-01-13	0
2021-01-14	1
2021-01-15	0
2021-01-16	0
2021-01-17	0
2021-01-18	0
2021-01-19	0
2021-01-20	0
2021-01-21	0
2021-01-22	0
2021-01-23	0
2021-01-24	0
2021-01-25	0
2021-01-26	0
2021-01-27	0
2021-01-28	0
2021-01-29	0
2021-01-30	0
2021-01-31	0

	Pending	Completed	Resolved	Resolved with New Inquiry	Total Staff
2021-01-01	7	235	143		19
2021-01-02	7	224	144		19
2021-01-03	4	212	139	1	19
2021-01-04					0
2021-01-05					0
2021-01-06	7	222	157		19
2021-01-07	2	237	161		19
2021-01-08	3	191	149		18
2021-01-09	8	219	158		18
2021-01-10	3	220	159		18
2021-01-11					0
2021-01-12					0
2021-01-13		248	149		20
2021-01-14	4	217	160		19
2021-01-15	3	211	173	1	19
2021-01-16	7	200	152		18
2021-01-17	2	220	136		18
2021-01-18					0
2021-01-19					0
2021-01-20	6	212	163	2	18
2021-01-21	4	218	146		18
2021-01-22	2	203	165		18
2021-01-23	4	204	164		18
2021-01-24	2	213	152		18
2021-01-25					0
2021-01-26					0
2021-01-27	5	204	175		18
2021-01-28	5	177	160		18
2021-01-29	5	217	149		18
2021-01-30	6	191	155	1	18
2021-01-31	3	197	133		19

Total Request	Total Cases
1	4267
2	673
3	162
4	59
5	16
6	6
7	4
8	1
10	1
11	1
22	1

Request/Inquiry Cases

	Pending	Completed	Resolved	Resolved with New Inquiry
Missing Miles - OneWorld Airline	11	661	200	0
Card Replacement	16	481	377	1
Spam Emails	0	93	618	0
Missing Miles - MH Flight	6	445	183	0
Reset Password	1	348	218	0
Missing Miles - Partner Airline	9	397	149	0
Change of Account Details	8	359	70	2
Account Enquiries	11	196	121	0
[AGENT] Case Resolved (Used With Acknowledgement Only)	0	38	258	0
Booking / Reservation Issue	1	225	19	0
Missing Miles - Incomplete Information	11	185	13	0
Missing Miles - Non Airline Partner	0	102	12	1
Promotion Inquiries	11	52	31	0
Card Not Received / Lost	1	51	27	0
GTS Email	0	2	56	0
Enrich General Inquiries	0	19	31	0
Account Merging	2	46	5	0
RM50 Voucher	0	22	21	0
Tier Appeal / Info	1	8	18	0
Enrich Services	1	10	12	0
Change of Account Status	1	12	1	0
[COMPLAINT] Airport Experience	1	10	1	0
[COMPLAINT] Mishandling of luggage	0	10	2	0
[COMPLAINT] Flight Delay	0	11	0	0
Golden Lounge Voucher	0	7	4	0
[COMPLAINT] Inflight Experience	0	10	0	0
GOM Application	1	9	0	0
Redemption Booking	1	3	5	0
New Enrolment	0	5	3	0
Spouse Application	0	5	0	0
[COMPLAINT] Authority / Policy	0	4	0	0
OneWorld Related	0	1	2	0
Inherit Miles	0	3	0	0
Enrich Online Transaction	0	0	3	0
[AGENT] Email Content Is In Foreign Language	0	1	1	0
Non Flight Redemption	0	2	0	0
[COMPLAINT] Cabin Crew	0	1	0	0

From: 01/01/2021 - 31/01/2021

Request/Inquiry	01	02	03	06	07	08	09	10	13	14	15	16	17	20	21	22	23	24	27	28	29	30	31	Total
Missing Miles - OneWorld Airline	54	47	44	49	41	44	44	41	43	48	43	43	42	48	48	55	40	46	41	40	50	45	40	1036
Card Replacement	42	51	43	47	31	39	44	35	49	38	48	39	46	36	41	37	39	40	50	36	32	31	35	929
Spam Emails	22	24	23	31	37	37	30	34	24	34	37	36	23	32	25	32	36	24	41	24	35	45	32	718
Missing Miles - MH Flight	40	33	41	35	36	36	44	43	45	40	28	41	46	35	38	40	32	42	27	30	28	34	33	847
Reset Password	36	23	19	28	33	21	25	22	36	32	26	27	21	26	22	22	28	27	25	28	23	14	31	595
Missing Miles - Partner Airline	29	36	32	32	35	20	32	34	24	35	31	34	35	34	38	34	31	30	40	24	29	29	29	727
Change of Account Details	22	24	28	24	25	18	21	19	19	14	28	25	18	19	24	23	20	23	20	24	20	28	19	505
Account Enquiries	23	18	15	20	11	9	13	22	24	14	12	9	20	15	11	14	15	12	13	19	14	12	9	344
[AGENT] Case Resolved (Used With Acknowledgement Only)	9	7	11	15	14	7	9	19	13	20	15	11	14	13	8	10	17	16	11	18	15	13	13	298
Booking / Reservation Issue	16	7	14	5	12	7	18	5	14	11	10	10	6	13	17	10	12	11	14	10	8	9	10	249
Missing Miles - Incomplete Information	11	15	9	12	15	10	10	12	15	11	5	10	11	11	13	8	7	6	5	5	11	9	7	228
Missing Miles - Non Airline Partner	4	3	3	8	9	8	4	7	3	8	7	5	3	3	4	4	2	5	3	7	7	8	3	118
Promotion Inquiries	8	4	7	1	3	6	3	6	2		2	7	1	2	2	4	7	5	4	3	8	7	4	96
Card Not Received / Lost	4	5	5	4	5	3	3	5	3	3	6	6	5	2	5	5	1	4	2	3	4	2	3	88
GTS Email	2	2	2		2	2	5	2	1	1	5	4	3	3	5		5	4	1	3	2	5		59
Enrich General Inquiries	3	3	6	3	1	6	2		5	2	1	1	3	1		3	2	4	1	2	1	3		53
Account Merging	2	1	2	5	4	2	6	2	3	1	2			2	3	3	4	3	2		2	4	4	57
RM50 Voucher	1	3	2	2	2	3	2	3	2	2	3	3	3	4	2	2	2	3	2	3	2	2	1	54
Tier Appeal / Info	1	1	2	1		3			2	2	3	1	2	2		1	2	2	1	1		1		28
Enrich Services		1	1		2	1	1	1	2			2				3	1	2	3	1	2			23
Change of Account Status	2			1	1	3		1			1	1	2		2	1			2					17
[COMPLAINT] Airport Experience						1	1	1	1			1	1	1	1			1	1	1	2			13
[COMPLAINT] Mishandling of luggage		1		1		2	3												1	1	3			12
[COMPLAINT] Flight Delay		1	1			2		1		1	1		1	1							1		1	11
Golden Lounge Voucher									2		3				1			2	1		2	1		12
[COMPLAINT] Inflight Experience		1			1	1				1		1	1	1				2					1	10
GOM Application	1	1					1	1	1			2		2			1			1			1	12
Redemption Booking		1	1	1	1		1		1			1			1	1			1			1		11
New Enrolment		2				2	1					1				2	1		1			1	1	12
Spouse Application		1		2								1											1	5
[COMPLAINT] Authority / Policy				1			1							1							1			4
OneWorld Related					1					1	1													3
Inherit Miles										1	1	1												3
Enrich Online Transaction		1													1						1			3
[AGENT] Email Content Is In Foreign Language														1			1							2
Non Flight Redemption																					2			2
[COMPLAINT] Cabin Crew										1														1

From: 01/01/2021 - 31/01/2021

Agent Name	01	02	03	04	05	06	07	08	09	10	11	12	13	14	15	16	17	18	19	20	21	22	23	24	25	26	27	28	29	30	31
Aniza Binti Wah	100.00%	100.00%	95.83%			100.00%	100.00%	100.00%	100.00%	95.00%			100.00%	100.00%	100.00%	100.00%	100.00%			100.00%	100.00%	100.00%	100.00%	100.00%			100.00%	95.65%	100.00%	92.86%	100.00%
Antoinette Sebastian	100.00%	100.00%	100.00%			90.00%	100.00%	100.00%	93.75%	100.00%			100.00%	100.00%	93.33%	100.00%	100.00%			100.00%	100.00%	100.00%	100.00%	100.00%			100.00%	80.00%	100.00%	100.00%	100.00%
Arvind A/L Chandra Segaran	100.00%	100.00%	100.00%			100.00%	100.00%	100.00%	100.00%	100.00%			100.00%	100.00%	100.00%	100.00%	96.00%			100.00%	100.00%	100.00%	100.00%	100.00%			100.00%	100.00%	100.00%	100.00%	100.00%
Arwindd C Sowderapandian	100.00%	100.00%	100.00%			100.00%	100.00%	100.00%	100.00%	100.00%			100.00%	100.00%	100.00%	100.00%	100.00%			100.00%	100.00%	100.00%	100.00%	100.00%			95.24%	100.00%	100.00%	100.00%	100.00%
Hanisah Binti Abdul Rahman	100.00%	100.00%	100.00%			100.00%	100.00%	100.00%	100.00%	100.00%			100.00%	100.00%	100.00%	100.00%	100.00%			100.00%	100.00%	100.00%	100.00%	100.00%			100.00%	100.00%	100.00%	96.00%	100.00%
Hermanth Eswaary Paramasibam	94.74%	100.00%	100.00%			100.00%	100.00%	96.30%	100.00%	100.00%			100.00%	100.00%	100.00%	100.00%	100.00%			100.00%	100.00%	100.00%	100.00%	100.00%			100.00%	100.00%	100.00%	100.00%	100.00%
James Raj A/L Kamaraj	100.00%	100.00%	100.00%			100.00%	100.00%	100.00%	100.00%	100.00%			100.00%	100.00%	100.00%	93.33%	100.00%			100.00%	100.00%	100.00%	100.00%	100.00%			97.78%	97.50%	100.00%	100.00%	97.73%
Kabil Daver A/L Ayakannu	100.00%	92.86%	100.00%			100.00%	100.00%	100.00%	100.00%	95.24%			100.00%	100.00%	95.83%	96.30%	100.00%			100.00%	100.00%	100.00%	100.00%	100.00%			100.00%	100.00%	100.00%	100.00%	100.00%
Muhammad Amin Bin Abdul Hadi	100.00%	100.00%	100.00%			100.00%	100.00%	100.00%	100.00%	100.00%			100.00%	100.00%	100.00%	100.00%	100.00%			100.00%	100.00%	100.00%	100.00%	100.00%			100.00%	100.00%	100.00%	100.00%	100.00%
Muhammad Amirul Bin Shamsul Kamar	100.00%	100.00%	100.00%			100.00%	100.00%	100.00%	100.00%	100.00%			100.00%	100.00%	100.00%	100.00%	100.00%			100.00%	94.12%	100.00%	100.00%	95.00%			100.00%	100.00%	94.12%	100.00%	100.00%
Nor Aziera Zeittey Aida Binti Salim	100.00%	100.00%	100.00%			100.00%	100.00%	100.00%	100.00%	100.00%			100.00%	100.00%	100.00%	100.00%	100.00%			100.00%	100.00%	100.00%	100.00%	100.00%			100.00%	100.00%	100.00%	100.00%	91.67%
Norris A/L Silvaras	100.00%	100.00%	100.00%			100.00%	100.00%	100.00%	92.31%	100.00%			100.00%	100.00%	100.00%	100.00%	100.00%			100.00%	100.00%	100.00%	100.00%	100.00%			100.00%	100.00%	100.00%	90.00%	100.00%
Priyachiny A/P Thangaveloo	93.33%	100.00%	100.00%			100.00%	100.00%	100.00%	93.33%	100.00%			100.00%	100.00%	100.00%	100.00%	100.00%			100.00%	95.65%	100.00%	100.00%	100.00%			100.00%	100.00%	100.00%	100.00%	100.00%
Rathika A/P Santhiran	100.00%	95.65%	100.00%			100.00%	100.00%	100.00%	91.67%	100.00%			100.00%	100.00%	100.00%	91.67%	100.00%			100.00%	100.00%	100.00%	100.00%	100.00%			100.00%	100.00%	100.00%	100.00%	100.00%
Saimeena Looshni A/P Ganasan	100.00%	100.00%	100.00%			100.00%	100.00%	100.00%	100.00%	100.00%			100.00%	100.00%	100.00%	100.00%	100.00%			100.00%	100.00%	100.00%	100.00%	100.00%			100.00%	100.00%	100.00%	100.00%	100.00%
Sathisrao A/L Subramaniam		100.00%					100.00%						100.00%
Syahirah Yusra Binti Yusri	100.00%		100.00%			50.00%							100.00%	100.00%	100.00%																100.00%
Vishalini A/P Supermaniam	77.27%	84.00%	83.33%			81.48%	93.33%	86.67%	82.61%	96.30%			100.00%	85.71%	96.55%	86.36%	95.24%			70.00%	91.67%	91.67%	86.36%	95.24%			89.29%	91.30%	75.00%	83.33%	94.12%
Yuvienshaan A/L Sasidaran	100.00%	100.00%	100.00%			100.00%	100.00%	100.00%	100.00%	100.00%			100.00%	100.00%	100.00%	100.00%	100.00%			100.00%	100.00%	100.00%	94.12%	100.00%			100.00%	100.00%	100.00%	100.00%	100.00%
Average Per Day	98%	98%	99%	0%	0%	96%	100%	99%	97%	99%	0%	0%	100%	99%	99%	98%	99%	0%	0%	98%	99%	100%	99%	99%	0%	0%	99%	98%	98%	98%	99%

From: 01/01/2021 - 31/01/2021

Schedule Status

Agent Name	01	02	03	04	05	06	07	08	09	10	11	12	13	14	15	16	17	18	19	20	21	22	23	24	25	26	27	28	29	30	31
Vishalini A/P Supermaniam	24	27	19	Re	Re	28	34	20	25	30	Re	Re	26	31	34	26	23	Re	Re	23	27	29	25	26	Re	Re	31	24	23	21	19
Priyachiny A/P Thangaveloo	20	15	15	Re	Re	21	26	13	18	24	Re	Re	25	22	20	18	21	Re	Re	15	24	19	20	22	Re	Re	13	17	19	19	19
Hermanth Eswaary Paramasibam	22	23	27	Re	Re	26	24	27	24	16	Re	Re	20	24	18	29	22	Re	Re	18	26	26	15	26	Re	Re	18	12	23	20	19
Norris A/L Silvaras	9	7	19	Re	Re	14	12	9	13	9	Re	Re	14	14	13	10	8	Re	Re	12	9	10	11	13	Re	Re	8	9	18	12	9
Saimeena Looshni A/P Ganasan	36	34	35	Re	Re	43	26	24	27	37	Re	Re	32	30	29	24	29	Re	Re	44	35	33	28	34	Re	Re	32	28	38	31	38
Hanisah Binti Abdul Rahman	34	21	22	Re	Re	29	31	33	34	32	Re	Re	41	32	21	28	21	Re	Re	32	26	26	31	30	Re	Re	28	28	40	29	17
James Raj A/L Kamaraj	35	45	33	Re	Re	29	42	37	31	34	Re	Re	32	45	44	32	37	Re	Re	37	28	37	37	36	Re	Re	46	40	33	27	46
Muhammad Amin Bin Abdul Hadi	15	23	12	Re	Re	22	25	22	21	18	Re	Re	21	13	19	17	18	Re	Re	18	21	17	29	21	Re	Re	18	16	22	11	18
Yuvienshaan A/L Sasidaran	32	19	21	Re	Re	24	12	20	24	25	Re	Re	17	23	19	19	21	Re	Re	23	19	17	19	17	Re	Re	25	28	21	25	8
Aniza Binti Wah	21	18	26	Re	Re	17	33	17	23	23	Re	Re	30	14	24	15	20	Re	Re	17	21	20	20	18	Re	Re	24	25	16	15	18
Antoinette Sebastian	15	15	12	Re	Re	11	15	11	18	14	Re	Re	17	15	18	18	16	Re	Re	14	13	11	20	14	Re	Re	10	5	9	13	18
Arvind A/L Chandra Segaran	22	18	27	Re	Re	19	22	26	16	18	Re	Re	25	22	28	23	27	Re	Re	20	14	27	22	16	Re	Re	20	24	14	26	21
Rathika A/P Santhiran	16	28	13	Re	Re	11	13	17	12	14	Re	Re	12	10	18	14	18	Re	Re	15	18	19	16	15	Re	Re	19	13	15	18	14
Kabil Daver A/L Ayakannu	33	29	22	Re	Re	29	37	24	21	24	Re	Re	28	31	26	32	28	Re	Re	30	30	29	24	22	Re	Re	27	25	21	24	24
Nor Aziera Zeittey Aida Binti Salim	12	5	12	Re	Re	10	10	8	18	11	Re	Re	11	10	13	9	10	Re	Re	16	13	11	10	11	Re	Re	10	4	13	9	12
Muhammad Amirul Bin Shamsul Kamar	20	19	19	Re	Re	21	21	11	25	24	Re	Re	19	13	20	23	20	Re	Re	21	18	14	12	21	Re	Re	24	17	17	30	19
Arwindd C Sowderapandian	16	24	16	Re	Re	25	11	19	24	24	Re	Re	21	23	15	17	16	Re	Re	21	17	21	27	19	Re	Re	23	23	24	17	9
Syahirah Yusra Binti Yusri	1	Re	1	Re	Re	2	Re	Re	Re	Re	Re	Re	1	1	1	Re	Re	Re	Re	Re	Re	Re	Re	Re	Re	Re	Re	Re	Re	Re	1
Nur Ain Binti Suhaimi	2	4	5	Re	Re	5	5	5	11	5	Re	Re	3	8	8	5	3	Re	Re	7	9	4	6	6	Re	Re	8	4	5	6	4
Sathisrao A/L Subramaniam	Re	1	Re	Re	Re	Re	1	Re	Re	Re	Re	Re	2	Re	Re	Re	Re	Re	Re	Re	Re	Re	Re	Re	Re	Re	Re	Re	Re	Re	Re